a) Where do sessions take place?

• I offer therapy sessions both online and in-person.

• In-person sessions are available at two locations in Madrid:

      📍 Psicólogos Princesa - Calle Princesa 81, on Mondays.

      📍 Aunar Terapias – Calle Cáceres 49, on Tuesdays.

• You can choose the format that best fits your needs.

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b) How do I book a session?

• You can book your session through my Calendly links.

• Choose the type of session you prefer (online or in-person) and select a date and time.

• Payment is required to confirm your booking.

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c) How does online therapy work?

• Online sessions are held through secure video platforms.

• After booking your session via Calendly and completing payment, you will receive a private link for our online meeting.

• You just need a quiet space, a stable internet connection, and a device with a camera and microphone.​

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d) In which languages do you offer therapy?

• I offer therapy sessions in French, English, and Spanish.

• You are welcome to choose the language that feels most natural to you.

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e) What happens during the initial consultation?

• The 30-minute initial consultation is a space to get to know each other, explore your current situation, and determine whether we are a good fit to work together.

• It is not a full therapy session but an important first step in building our therapeutic relationship.

 

f) Is there any obligation after the initial consultation?

• No.

• After the initial consultation, you are free to decide whether to continue.

• There is no pressure or commitment unless you feel ready to begin.

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g) What is the duration of each session?

• Each individual therapy session lasts approximately 50 minutes.

• Respecting the scheduled time is essential for the quality of the therapeutic work.

• Each session is carefully planned, and I need a few minutes after each session to emotionally close the space and prepare for the next client.

• If we run over time, it affects both the ending of your session and the beginning of the next person's session, who should not be kept waiting.

• Thank you for understanding and honoring this structure, which ensures the best possible experience for everyone.

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h) How often are sessions scheduled?

• Most clients choose to meet once a week, but the frequency can be adapted depending on your needs and the therapeutic process.

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i) Can I switch between online and in-person sessions?

• Yes.

• Depending on availability, you can alternate between online and in-person sessions according to what best suits your situation.

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j) What are your session fees?

• Individual Session (50 minutes): €70

• Package of 5 Sessions: €325 (€65 per session)

• Biofeedback session (2 hours): €120

• Payment is completed through Calendly at the time of booking.

• Important: The 5 sessions must be used within 3 months from the date of purchase.

• If not used within this period, the package will be canceled and any remaining sessions forfeited.

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​k) How do I schedule my sessions after purchasing the 5-session package?

• When you purchase the 5-session package, you will automatically book your first session through Calendly.

• In the confirmation email you receive, you will find a special link to book the remaining sessions online using your package: link to book with 5 sessions-voucher

• If you prefer to switch to in-person sessions for the following appointments, please contact me directly by Whatsapp to arrange the scheduling.​

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l) Which payment methods do you accept?

• Payment is processed via: 

• Bank transfer

• PayPal

• Credit Card

• Bizum (only for Spain)

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Please note: Payment is requested before the beginning of each session.
This ensures that we can both dedicate ourselves fully to the therapeutic work without logistical concerns.

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m) What if I need to cancel or reschedule a session?

• If you need to cancel or reschedule, please notify me at least 24 hours in advance.

• Changes made with less than 24 hours’ notice may be subject to a charge.

• Additionally, from your booking confirmation email, you have the option to modify or cancel your appointment yourself, as long as there are more than 14 hours remaining before the session start time.

• Go to cancelation policy.

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n) Is therapy confidential?

• Yes, absolutely.

• Confidentiality is a fundamental principle in my work.

• All information shared during our sessions will be handled with strict respect for professional ethics and legal standards.

• When booking a session through Calendly, you will be asked to accept my Privacy Policy and Informed Consent.

• Both documents are available on my website for your review at any time.

• Printed copies are also available during in-person sessions if you prefer to read or sign them directly at the consultation.

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o) Do you accept insurance?

• Currently, I do not work directly with insurance companies.

• However, I can provide invoices if your insurance offers reimbursement for psychotherapy sessions.​

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p) Do you offer therapy for children or adolescents?

• I work primarily with adults and young adults (18+).​

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