Cancellation Policy

"Your healing and growth process relies on the regularity of our sessions, whether in-person or online."

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I understand that unexpected situations may arise — sometimes we wake up unwell, or our body simply needs rest. That’s why I ask that you notify me at least 24 hours in advance of your scheduled appointment so I can re-organize my agenda.

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• If you cancel with at least 24 hours’ notice, there will be no charge.

• If it’s the second time you cancel with less than 24 hours’ notice or don’t show up without notifying me, the session will be charged in full.

I also commit to informing you at least 24 hours in advance if I need to cancel or reschedule our session. If, for some reason, I’m unable to notify you in time, I will offer you a free session as a sign of respect for your time and your process.

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Validity of individual sessions
Purchased or booked individual sessions must be used within a maximum of 20 days from the date of purchase or booking. If not used within this period, the right to the session will be forfeited, and no refund will be issued.
Cancellations made with less than 24 hours’ notice or no-shows will be considered as a completed session.

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Validity of 5-session package
The 5-session package must be used within a maximum of 3 months from the date of purchase. After this period, unused sessions will be forfeited and not refunded.

This structure supports the continuity of your therapeutic process and helps sustain your commitment to your well-being.

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Thank you for your understanding and commitment.